---
title: How do I change AI safety review settings?
description: "The *AI Conversation Safety Review* function allows authorised users to [view any manual or automatic flags for content safety](https://cogniti.ai/docs/how-do-i-view-flagged-conversations/). Organisational administrators and superusers can control: - Who has access to the review page - Who gets notified upon a conversation…"
url: "https://cogniti.ai/docs/how-do-i-change-ai-safety-review-settings/"
updated: "2026-02-10"
category: Trust, safety, and data
---

# How do I change AI safety review settings?

The *AI Conversation Safety Review* function allows authorised users to [view any manual or automatic flags for content safety](https://cogniti.ai/docs/how-do-i-view-flagged-conversations/).

Organisational administrators and superusers can control:

- Who has access to the review page
- Who gets notified upon a conversation being flagged
- Custom messages when filters are triggered

## How to access the settings

### Organisational administrators

Enter the *Edit Organisation* page, and navigate to the *AI Safety* tab.

![](https://cogniti.ai/wp-content/uploads/2026/02/image-5.png)

### Superusers

Enter the *Administrator Controls* area and navigate to the *AI Safety* tab.

## Control who has access to view flags

### Organisational administrators

You can toggle whether access to flagged conversations is available only to organisational administrators. Enable this toggle if you do **not** want individual agent creators to view flagged conversations (i.e. you want to restrict access).

![](https://cogniti.ai/wp-content/uploads/2026/02/image-6.png)

### Superusers

Superusers can override access across the instance by changing the toggle accordingly. Ensure you click *Save flagging access settings* to save your settings. If this is set to restrict, the setting is unavailable for organisational administrators to edit.

![](https://cogniti.ai/wp-content/uploads/2026/02/image-7.png)

## Set who receives notifications

### Organisational administrators

You can enable email notifications and specify recipient email addresses. Additionally, you can set whether the agent owners and co-administrators will also receive a notification. These emails cannot be opted out of.

![](https://cogniti.ai/wp-content/uploads/2026/02/image-8.png)

### Superusers

A similar setting is available that operates across the entire instance. Ensure you click *Save flag notification settings* to save your settings.

## Define custom messages

When automatic filters are triggered, a message (instead of an AI response) is shown to the user. These messages can be customised at an organisation and/or instance level. Organisation-level custom messages will override instance-level custom messages.

These messages can be set in the *Content filter messages* section. Remember to save your settings.

![](https://cogniti.ai/wp-content/uploads/2026/02/image-9.png)