---
title: I am seeing a cookie error and can’t load an agent – how do I fix this?
description: "When you are trying to load a Cogniti agent in a browser, you may see an error message like below. ![](https://cogniti.ai/wp-content/uploads/2024/07/image-9.png) This error shows up usually because the Cogniti agent is embedded in another page (such as in a learning…"
url: "https://cogniti.ai/docs/i-am-seeing-a-cookie-error-and-cant-load-an-agent-how-do-i-fix-this/"
updated: "2026-04-07"
category: Interacting with agents
---

# I am seeing a cookie error and can’t load an agent – how do I fix this?

When you are trying to load a Cogniti agent in a browser, you may see an error message like below.

![](https://cogniti.ai/wp-content/uploads/2024/07/image-9.png)

This error shows up usually because the Cogniti agent is embedded in another page (such as in a learning management system), and your browser is configured to prevent certain types of cookies from working. Embedded Cogniti agents need 'cross-site cookies' to be enabled in order to recognise you and log you into Cogniti seamlessly. These cookies are 'cross-site' because Cogniti's URL is different to the URL of page where Cogniti is embedded (usually a learning management system page).

## Enabling cross-site cookies

Different browsers have different ways to allow cross-site cookies. Here are a few common examples.

### Safari on iPad

In Settings, find Safari, and then navigate to the Privacy & Security settings. Disable 'Prevent Cross-Site Tracking', and disable 'Block All Cookies'.

![](https://cogniti.ai/wp-content/uploads/2024/07/image-10.png)

### Chrome incognito mode

In any page, click the settings icon next to the URL in the address bar:

![](https://cogniti.ai/wp-content/uploads/2024/07/image-24.png)

Select the *Cookies and site data* menu item.

![](https://cogniti.ai/wp-content/uploads/2024/07/image-25.png)

Then enable third party cookies.

![](https://cogniti.ai/wp-content/uploads/2024/07/image-26.png)

If you are currently on a page, you'll need to reload it for these settings to take effect.