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Privacy Policy

Last updated: 14 February 2024

This website (, and any other sites or services that link to this Privacy Policy (collectively, the “Services”) is owned and operated by The University of Sydney (“we”, “our”, “us”). By using the Services, you agree to this Privacy Policy. The Privacy Policy relates to the collection and use of personal information you may supply to us through your use of the Services.

We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. If you choose to continue your use of our Services after such a revision, you consent to be governed by the amended Privacy Policy. This Privacy Policy is in addition to any other terms and conditions applicable to the Services. We do not make any representations about third party websites that may be linked to or from the Services.

We recognise the importance of protecting the privacy of information collected about users of our Services, in particular information that is capable of identifying an individual (“personal information”). This Privacy Policy governs the manner in which your personal information, obtained through the website, will be dealt with. This Privacy Policy should be reviewed periodically so that you are updated on any changes.

Information we collect

We may collect the following categories of personal information (a) directly from you (such as when you create an account, contact us, or use the Service), (b) from the device and browser that you use to access the Service, or (c) from cookies and similar technologies.

  • Contact and account information, such as your first and last name, and email address.
  • We allow users to create an account by logging in through certain third-party authentication platforms (e.g. Google, Australian Access Federation). If you do so, information like your name, email address, language preference and other information may be shared with us through the authentication platform.
  • Content and metadata of any user-generated content that you submit using the Services or to us directly.
  • Communications that we exchange with you, including when you respond to us or contact us with questions, feedback or otherwise. We may also ask users to complete surveys about our Service or other topics. If you complete a survey, we collect your survey responses.
  • Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

We and our service providers may automatically log and combine information about you, your computer or mobile device, and your interaction over time with the Services, online resources and our communications, such as:

  • Device data such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, device type, IP address, and general location information.
  • Online activity data such as pages or screens you viewed, information about your activity on a page or screen, access times, duration of access, and whether you have opened or otherwise engage with our communications.

Cookies: We use cookies, which are text files that websites store on a visitor‘s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, and helping us understand user activity and patterns. You can disable cookies in your web browser but the Service will not operate properly if you do.

Sensitive data: You are not required to provide sensitive information in order to use our Services. In your usage of the Services, you may choose to provide sensitive information. By providing sensitive information, you consent to our use of it for the purposes set out in this Privacy Policy.

How we use your information

We use personal information for the following purposes or as otherwise described at the time of collection:

  • Service delivery: Your information plays a key role in tailoring our Services, ensuring maximum benefit and alignment with our Terms of Service. If you do not provide personal information to us, we may not be able to deliver our Services to you.
  • Communication: Beyond Service-related messages, we occasionally share news, tips, and promotional content. We respect your preferences and give you control over what you receive.
  • Enhancements: We are committed to enhancing our Services. Understanding user behaviour and feedback propels our service development and refinement.
  • Security & monitoring: Continuous monitoring and upgrades are paramount to protect user data from potential threats. This includes investigating and protecting against fraudulent, harmful, unauthorised, or illegal activity.
  • Research & development: Your data informs our research and development endeavours, aiding product development and Service improvements.

Your personal information is not used to train artificial intelligence models.

Sharing your information

Third party service providers: By collaborating with trusted vendors, we can enhance our Services. These service providers can include hosting services, cloud computing and storage services, maintenance services, security services, and customer support services. These service providers may have access to some of your personal information.

Legal obligations: Occasionally, legal or safety considerations might compel us to disclose user data. Such actions are always taken judiciously and transparently.

Your institution: Our Services are designed to improve education in conjunction with educational institutions. The information we collect may be shared with your institution as part of the Service.

Other users: Information collected during your use of our Services may be provided to other users, if you are using a function of the Service that the other user has established and made available for your use. For example, your teacher may have created a chatbot agent within our Service, which you converse with – in this situation, your conversations with the chatbot may be presented to your teacher so that they can see whether the chatbot is providing accurate responses and assist your class with common questions.


We maintain reasonable technical and organisational measures to protect personal information from loss, misuse, alteration, or unintentional destruction. We have implemented various security measures to protect both the personal information and general information that we receive from you through the Service. Whenever you give out personal information online there is a risk that third parties may intercept and use that information. Although we seek to protect your personal information and privacy, we cannot guarantee the security of any information you disclose online. To the extent permitted under applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorised access by third parties, or other causes beyond our control. By using our Services, you acknowledge and accept that your use of our Services is ultimately at your own risk.

Please note that you are responsible for managing access to any accounts that you use to access our Services. Failure to limit access to your devices or browser might enable third parties to have unauthorised access to your personal information.


Our Services are not intended for minors under the age of 18. We do not knowingly collect information from children under 18. By using our Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to their use of the Services. If you are a parent or guardian and believe your child under the age of 18 has used the Service and provided personal information to us through the Service without your consent, please contact us and we will take reasonable measures to delete this information.


We’ll retain your personal information for only as long as we need in order to provide our Service to you, or for other legitimate business purposes such as resolving disputes, safety and security reasons, or complying with our legal obligations.

We retain your personal information for a period of three years after your last login to ensure that you can access your previous usage for a reasonable period of time. Once this retention period has passed, we will digitally erase your personal information.

Privacy rights and choices

Delete your account: You may request that we delete your account by contacting us as provided in the “Contact us” section.

Personal information requests: Depending on your location and the nature of your interactions with our Services, you may request the following in relation to your personal information:

  • Access to a copy of the personal information that we have collected about you. Where applicable, we will provide the information in a machine-readable, readily usable format.
  • Correction of personal information that is inaccurate or out of date.
  • Deletion of personal information that we no longer need to provide the Services or for other lawful purposes.

A small administrative fee may be payable to cover expenses associated with these requests. You can contact us on the details provided in the “Contact us” section.

Limits on your privacy rights and choices: In some instances, your choices may be limited, such as where fulfilling your request would impair the rights of others, our ability to provide a Service you have requested, or our ability to comply with our legal obligations and enforce our legal rights.

Contact us

Please reach out to the team at if you have any questions or concerns about this Privacy Policy.

Update history

We want to be as transparent as possible about this Privacy Policy.

  • 12 September 2023: First version
  • 14 February 2024: Under “How we use your information”, clarified that your information is not used to train artificial intelligence models.