When you are trying to load a Cogniti agent in a browser, you may see an error message like below.
This error shows up usually because the Cogniti agent is embedded in another page (such as in a learning management system), and your browser is configured to prevent certain types of cookies from working. Embedded Cogniti agents need ‘cross-site cookies’ to be enabled in order to recognise you and log you into Cogniti seamlessly. These cookies are ‘cross-site’ because Cogniti’s URL is different to the URL of page where Cogniti is embedded (usually a learning management system page).
Enabling cross-site cookies #
Different browsers have different ways to allow cross-site cookies. Here are a few common examples.
Safari on iPad #
In Settings, find Safari, and then navigate to the Privacy & Security settings. Disable ‘Prevent Cross-Site Tracking’, and disable ‘Block All Cookies’.
Chrome incognito mode #
In the new tab page in Chrome’s incognito mode, disable ‘Block third-party cookies’.
